Complete Vanlines LLC

These are some of the copies where I wanted file a complaint even with the Attorney General's office here in South Dakota. I have also included the original copy of the agreement with Complete van lines and the one they sent to you shows higher price than original which [was negotiated for $4600] we have in hand. Also, when we did get the furniture, I was not allowed to look at the contents until I gave the driver a cashier's check for $2700 and he was only 1 person who was unloading the truck, I had to help unload. In addition, he did not set the furniture up like the agreement stated. The truck was the same size that company used to pick up our furniture and the same size truck when it was delivered. Truck had 2 other families' contents on the truck. Originally, we were asked about how many items we had to move and it was 45 items. They recorded 49 on the contract. Later, we found out they go by cubic feet which they did not warn us about. The movers were very young native American boys and it took a long time for them to load and I told my wife they pack the truck the way so it looks like our 45 items use more cubic feet. I could have used less than half of that truck I am sure the Young boys were instructed to do this. We had to give them $1700 as agreed by contract. When they had finished, they said we used more cubic feet and wanted another $4000 to move us. my wife was talking back and forth with Nationwide representative and eventually had to agree to use Citi Visa credit card to give $2000 and upon delivery instead of $1711 I had to give $2700. So total amount they received from us is $ 7620 which include deposit $1220. Final document of dispute as you find out was forged as well as original contract with Van lines. There was no offering of $500 as they stated, pink copy we have was enough as driver stated. So, he did not offer to give us a copy of his contract. Our copy has no date of delivery at all. I also think that after I have signed delivery, scribble of $500 was added (that was not my initials by that). The biggest reason I would like to continue dispute due to damage to many items of furniture. A flat screen TV had a broken screen (driver witnessed it as well) and HP computer also had cracked screen and both need to be recycled. I tried to contact Van lines about reimbursement for damaged goods. At first, they promised to send me reimbursement form. Then after several days, when I have not received any paperwork, I had tried to call them but apparently, I was blocked from reaching them even though I have tried numerous times.

In conclusion I would like to say that the both companies are scammers and experienced in forging contracts as well as lying to trusting public. I also will send pictures of damaged items at the best of my ability via separate e-mail. Finally, I will contact Attorney General in Florida where Complete Van Lines is originated from.

Thank you for attention to my letter.

S0incerely, Terry Gray and Larissa Balint.

Move size: 2 Bedroom Home Service cost: $7600

One of the reasons I chose this company to move my moms furniture is because of their supposed to be good ratings, which in no way can be true. I hired CV to pick up on 4/6/21 between the hours of 8-2pm, because my mom was moving out of a senior citizens building and they had certain time to shut down the elevator for movers use. The movers did arrive until 4pm, but the building manager was willing to stay late. The next surprise was I had already gotten a price for $1.550. and and that changed to $2,200 after I had already given them a $500. deposit , now I will admit my box count did change from 15 to about 22 so what is that? 7 boxes and a couple of folding chairs and a ironing board, so how much weight or space would that be? And to let you know the guy I originally talked to [NAME EDIT] who will no longer answer the phone when I call and then I started talking to another guy name Scott who was the one that changed my contract and after that I couldn’t reach him anymore. Now comes the the big [EDIT]!!! So the movers estimated that my moms furniture was going to take up more room than what it was fits estimated for, it went from 300 cubic square feet to 800 l, when [NAME EDIT] first told me that they don’t charge by the weight and my moms furniture will be the only furniture on the truck and CV brokered the job out to another company, Stop and Move. Now I have to give them another $1,695. deposit, and still have to pay another $951. upon delivery and the $51. Is for som BS movers fee, also I’m wondering why are they charging me for 500 cubic square feet when my moms furniture is supposed to be the only furniture on the truck and they’re using a 26 foot Budget Rental Truck. Next, I asked the movers when would they deliver my moms furniture which is approximately 530 miles from Chicago, he said 4-5 days which they picked up on 4/6/21 Tuesday so I asked why so long it’s only a 10 hour drive. He said he didn’t know, so the following Tuesday comes and still no movers, so I called CV and this is when I find out that the company that pick up my moms furniture was Stop and Move a brokered company, so I called them to find out when my moms furniture will be delivered, the lady on the phone said by the end of the week, so that would be 4/17/21. Still no movers, so I called her again and she tells me that the drivers are allowed up to 14 day from pick up to deliver the furniture. So trying to shorten this story, here it is 4/29/21 the just not showing up with my moms furniture, the drive called me at 10:00pm 4/28/21 to let be know that they will be delivering my moms furniture, what happened to the 24 hours notice. I have a few choices words for all these SOB, but it’s not really worth it. I know from now on I will never use another moving company for anything and I will strongly advise other to beware of companies like this, I believe they post all of the good reviews they have on their sites, because from my experience none the shit that’s on there is true. J Trotter

Move size: 1 Bedroom Home Service cost: $4070

The WORST experience I have ever had in moving, which means a lot because moving sucks. I dealt with Frank Larosa initially, who swore to me that they could pick up my stuff, and deliver with in two days (I was moving from San Diego to Las Vegas, so around 350 miles). I had gotten several quotes, one of which was $600 cheaper because they admitted they could not guarantee my stuff would arrive by a certain date. Frank assured me they were not like that, and that they would pick up my belongings on 6/18, and deliver on either 6/20 or 6/21. He also told me that if I was going to use bags to keep my clothes on the hangers that would be no problem (the competitor told me that would not be possible, and all clothes needed to be boxed).

Well on 6/17, I had not received any call from the moving company to confirm the time to expect them on 6/18, so I began calling them. I was then told they brokered my move out to another company, and that company informed me they would not be arriving until 6/19, and that my clothes must be boxed or they would not take them. Because the complex I moved to was closed on Sundays I needed to get on the road on Saturday in order to sign the paperwork and get my keys, so my old roommate had to make sure to be home to let the movers in.

Complete Van Lines wouldn't do anything to help. They told me Frank had passed away so they could not verify what he said. It was too late to find another moving company, so I had to suck it up and buy some boxes to pack my clothes, at the last minute. On the day of the move, they were supposed to arrive by 10am, but as of 1pm they had not even called to say they were on the way, so I told my roommate to go on about her day, and that I'd have to find another way to move my belongings.

They called her at 3pm (again for a pick up that was supposed to be before 10am!!!!), and luckily she was home. They did not arrive however until 6pm! They told her that I would have to call in and pay the rest of the money owed before they would deliver my stuff, and the best part my stuff would be arriving in "hopefully a week or two".

Again what I was promised was a blatant lie! Complete Van Lines still stood by the fact that Frank is dead, so they cannot verify what he may have promised me. My stuff arrived about a week later, meanwhile I had to buy clothes and household goods because there was no firm date as to when my things would arrive. I contacted Complete Van Lines and requested some sort of compensation for the lies, inconvenience and overall bad service and have been completely ignored. Do yourself a favor, and stay FAR away from these crooks.

Move size: Studio Service cost: $2200

I would absolutely not recommend this company for moving. I was given a quote and the sales person calculated that we had 5,000 pounds of things to be moved and based the price off of that. I paid the deposit but then looked into the weight of our things last time we moved, and it was 10,000 pounds. After reading reviews about movers showing up and there being way more than the estimated weight, we tried to get them to change the weight but they were firm on what they had calculated, so I canceled within 12 hours. According to the contract, if you cancel within 72 hours you get a refund. It has been THREE MONTHS and I still have no refund and have called multiple times. I keep being told that it's processing. Maybe if you're doing a local move or have only a few things it's okay, but we are now out a couple thousand dollars and we have not seen a penny of it refunded despite being told many times that it's processing and we should see it "by Friday" every time we called.

Move size: 3 Bedroom Home Service cost: $9000

The contracting is done by phone. After all research that is their only equipment. They operate under cover as BROKERS. That simply means you are nit hiring them but paying them and they farm out services to unknown parties on which you have no information or way of assessing honesty and or quality. My contract allowed the FTC cooling off period yet they refused my cancelation and refund. They just kept the money and fought me all the way. Definitely go to the Broward County AG, the DOT sires too and lidfe official complaints. If anyone is interested in a class action suit let me know. They know that out of srare lawsuits are nit cheap. We can act as a group with a Florida lawyer and probably on a contingency.

Move size: 1 Bedroom Home Service cost: $2100